Refund Policy
Last updated: November 3, 2026
This Refund Policy describes when and how you may request a refund for purchases made on MusicCreator 2.0 beta at musiccreator.pro (the "Service"). By making a purchase, you agree to this policy.
1. Digital Nature of the Service
MusicCreator provides digital goods and services, including subscription plans and generation credits that are delivered and consumed immediately. Because of this, all sales are generally considered final once credits are used or a billing period begins.
2. Eligibility for a Refund
We may issue a refund in the following circumstances:
- You were charged in error or billed more than once for the same purchase;
- A technical fault on our side prevented the Service from functioning and we were unable to resolve it within a reasonable time;
- A refund is required by applicable consumer protection law.
3. Non-Refundable Items
- Credits that have already been used to generate Output;
- Subscription periods that have already elapsed;
- Purchases where the issue results from misuse or violation of our Terms of Service.
Cancelling a subscription stops future renewals but does not retroactively refund the current billing period unless otherwise required by law.
4. How to Request a Refund
To request a refund, email support@musiccreator.pro within 14 days of the charge. Please include your account email, the date of purchase, and a brief description of the issue. We may ask for additional details to verify the request.
5. Processing
Approved refunds are returned to your original payment method. Processing times depend on your payment provider and typically take 5-10 business days.
6. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
7. Contact
Questions about refunds? Reach us at support@musiccreator.pro.